Return & Exchanges

RETURNS & EXCHANGES

 

30 DAYS TO GET IT RIGHT

We want every piece you receive to feel exactly right.

If your ring isn’t the right size or you simply change your mind, you may request a return or exchange within 30 days of delivery, subject to the conditions below.

Our return policy is designed to make the process straightforward while ensuring that every piece returned to us can meet the standards expected of a premium product.


ELIGIBILITY

To be eligible for a return or exchange, the item must:

  • Be returned within 30 days of delivery.
  • Be in its original, unused condition.
  • Show no visible signs of wear, damage or alteration.
  • Be returned with its original packaging where reasonably possible.

For hygiene, quality-control and resale reasons, items that have been worn or damaged may not qualify for a return.

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SIZE EXCHANGES

Ordered the wrong size?

We understand. That’s why we offer exchanges within our 30-day return period.

Contact our Customer Care team with:

  • Your order number
  • The size you received
  • The size you’d like to receive

We’ll guide you through the exchange process.

Customers are responsible for the shipping costs associated with returning an item for a size exchange.

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CHANGE OF MIND

If you simply decide that the piece isn’t right for you, you may request a return within 30 days of delivery.

Once your return has been received and inspected, we will process your refund using the same payment method used for the original purchase, subject to the applicable payment provider’s procedures and applicable law.

Return shipping costs are the responsibility of the customer unless otherwise required by applicable law.

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RETURN SHIPPING

For standard returns and size exchanges, the customer is responsible for the cost of shipping the item back to us.

We strongly recommend using a tracked and insured shipping service.

We cannot be responsible for items lost or damaged while being returned to us until they are received.

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DAMAGED OR INCORRECT ITEMS

Every piece leaves our studio carefully inspected.

If your order arrives damaged, defective, or contains an incorrect item, please contact us as soon as possible.

Please include:

  • Your order number
  • Clear photographs of the item
  • Photographs of the packaging
  • A brief description of the issue

We will review the situation and provide the appropriate solution.

Where a product is confirmed to be defective or incorrectly supplied, we will cover the applicable return or replacement costs to the extent required by applicable law.

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REFUNDS

Once your return has been received and approved, your refund will be issued to the original payment method.

Processing times may vary depending on your payment provider or financial institution.

We do not intentionally delay refunds, but we cannot control the time required by third-party payment providers to make funds available.

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IMPORTANT

This policy does not limit or exclude any mandatory consumer rights that apply to your purchase under the laws of your country.

For customers located in the European Union and other jurisdictions with mandatory statutory consumer protections, those rights remain fully applicable.